IT Target Operating Model

A cornerstone for improving the efficiency and delivering against the many changing needs involved in running a business is to have a clear vision and strategy. 

Applying your strategy to your business or operational area is the next step, so understanding and developing the most effective operating model is a fundamental building block for improving the overall productivity. In other words, structure follows strategy.

Operating models should follow some standard principles and if developed in the right way will help business understand the key competencies required by each department or function.  In turn, this will enable you to develop the most appropriate and optimal organisational design (including people, process and technology) to deliver against the strategic intent.

We were engaged to manage the the full lifecycle programme to implement a new operating model for one of the worlds busiest airports IT departments including the organisational design of the internal teams and how it procured services from it's key suppliers, and critically how these combined and were packaged to deliver the end user (or colleague)  experience that was required.

Our key achievements in delivering this assignment were: 

• Successfully delivered definition of the new Target Operating and Capability Models

• Managing the end to end RFP process to contract award (multiple vendors) for all newly defined tower service providers

• Contract negotiations with all 3rd Parties

• Supported the business process changes with IT department stakeholders

• Successfully negotiated the exit plan with the incumbent supplier

• Mobilised and delivered the Transition Programme to implement the new Service Delivery Framework including SIAM and IT Tower service Providers